FAQs

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Frequently Asked Questions

Here are some of the most frequently asked questions from our customers regarding our services and practices.

Please do not hesitate to contact us. We would be pleased to answer any questions you may have and assist you in your quest for a clean home.

FAQs - Regular Home Cleaning
FAQs - AirBNb housekeeping and cleaning
FAQs - AirBNb property management
01.

FAQs - Regular Home Cleaning

Can I leave my house keys for the cleaner?

Yes, you can if you wish. Most of our clients are not home during the clean and prefer to leave the keys somewhere like meter box, under the mat and other places. 

In such case, please let our team know about it or your cleaner while you meet. 

Can I leave a note of task lists for the cleaner?

Yes, you are welcome to leave a note in an appropriate place like the kitchen table.

How do I pay you?

We will send you an invoice on Sundays. Our bank detail is in the invoice.

What about GST in your services?

Our Flat rate services are including GST while Hourly rate services and Airbnb rate services are excluding GST.

Is there a minimum hours to book a clean?

In order to provide the best possible cleaning experience for our clients, we have established a minimum booking requirement of 2.5 hours. This allows our cleaners to have enough time to thoroughly clean your home and ensure that every nook and cranny is spotless.

We believe that quality should never be compromised for the sake of speed. Our experienced cleaners take the time to pay attention to the details, ensuring that your home is not only clean, but also well-organized and inviting.

How many cleaning hours do you think my house needs?

We recommend you divide the tasks and details you need on a rotation basis to calculate the hours. Furthermore, you can meet and discuss with our cleaner on the first day. Our cleaner will let you know what the exact regular cleaning hours are suitable for you.

Do I have to meet the cleaner on the first visit?

It's entirely up to you. It is not required to meet if you are away or your time does not match the first visit. We recommend you send a precise information about how to access your home, where are the cleaning materials in the house, and if you have any special task list. Our cleaners will handle the rest.

We find that meeting your cleaner on the first visit and showing them around the house, cleaning materials, and explaining your cleaning requirements helps both of you a lot. Our cleaner will also understand your needs much better.

Will there be the same cleaner?

Yes, there will be the same cleaner assigned to clean your house regularly.

Can I change my cleaner if I am not happy with the current one?

Yes, contact us if you wish to replace your current cleaner.

How can I change the cleaning routine?

Contact us via mail or text to change the cleaning routine.

Do you bring your cleaning supplies?

Sorry, we do not bring cleaning materials for domestic house cleaning. We believe every house owner must have their own choice of cleaning products used for their house clean.

We do bring cleaning supplies for Airbnb cleaning and housekeeping.

What's included in regular home cleaning service?

We offer various range of services to our customers. Please refer to our page regular home cleaning for more details.

Do you clean on public holidays and weekend?

We do clean on public holidays and weekends without any extra charges for regular domestic home cleaning.

In case of Airbnb housekeeping and cleaning, we add extra fees on public holiday and weekend clean.

What if I need a clean, but my cleaner is on holiday or leaving?

We will send you a fill-in cleaner if your cleaner is on holiday or leaving.

Can I skip the clean?

Yes, you can. Please let us know if you wish to skip the clean for a time frame.

Are you fully insured?

Yes, we are fully insured with public liability insurance.

Are all cleaners police-checked?

Yes, our all cleaners are police-checked.

Is there a contract to sign?

No, there is not any contract. Please view our terms and conditions.

Are your cleaners pet-friendly?

Yes, they are. While recruiting, we make sure that our cleaners understand the presence of friendly pets at some of our client's houses.

02.

FAQs - AirBnB Housekeeping and Cleaning

What does your Airbnb housekeeping service include?

Our Airbnb housekeeping service includes a comprehensive cleaning of the entire property, including bedrooms, bathrooms, living areas, kitchen, and common spaces. We ensure thorough dusting, vacuuming, mopping, surface cleaning, bathroom sanitization, and more.

Are your cleaners experienced in Airbnb cleaning?

Absolutely! Our cleaners are highly experienced and trained specifically in Airbnb cleaning. They understand the unique requirements of maintaining a pristine and guest-ready space, including attention to detail and efficient turnaround times.

Do I need to provide cleaning supplies and equipment?

No, you don't have to worry about providing cleaning supplies and equipment. Our professional cleaners come fully equipped with high-quality cleaning products, and tools to ensure a thorough and efficient cleaning process.

Can you assist with restocking essential supplies for guests?

Yes, we can assist with restocking essential supplies upon request. Our team can coordinate with you to ensure a seamless restocking process for a hassle-free guest experience.

What if I have specific cleaning instructions or preferences?

We value your preferences and specific instructions. You can provide us with any special cleaning instructions or preferences, and our cleaners will follow them diligently to ensure your satisfaction and meet your expectations.

How do you ensure the security and privacy of my Airbnb property?

We prioritize the security and privacy of your Airbnb property. All our cleaners undergo thorough background checks, and we have strict confidentiality policies in place to protect your property and personal information.

Are your services available for multiple Airbnb properties?

Yes, we offer our Airbnb housekeeping and cleaning services for multiple properties. Whether you have one Airbnb listing or several, we can cater to your needs and ensure consistent cleanliness across all your properties.

Which areas do you provide your Airbnb housekeeping and cleaning services to?

We proudly offer our Airbnb housekeeping and cleaning services to Hobart and its surrounding suburbs. Please contact us directly with the specific location of your Airbnb property, and we will confirm if we serve that area.

Do you offer linen and towel rental services for Airbnb properties?

At this time, we specialize in providing cleaning services rather than linen and towel rentals. However, we can recommend reliable local suppliers who offer quality linen and towel rental services for Airbnb properties in the area.

How can I request a quote for your Airbnb housekeeping and cleaning services?

Requesting a quote is simple. You can visit our website and fill out the contact form or give us a call directly. Provide us with details about your Airbnb property and your specific cleaning needs, and we will promptly provide you with a personalized quote.

How much do you charge?

In the case of Airbnb cleaning, we can provide you with the exact fix regular departure clean cost only after the first clean/house tour or meeting.

We highly recommend you meet our representative or let us do the house tour first for the Airbnb housekeeping and cleaning quotation.

Below is the price range that we are charging our current Airbnb clients:

1BR =$85-$125

2BR = $110-$160

3BR = $145- $235

4BR = $165 - $345

Please visit our Airbnb cleaning page for more details.

Can you assist with deep cleaning tasks for my Airbnb property?

Absolutely! In addition to our regular cleaning services, we offer deep cleaning options for Airbnb properties. Whether it's a seasonal deep clean or a thorough clean between guest stays, our professional cleaners will ensure every nook and cranny is spotless.

How do you handle guest reviews related to cleanliness and housekeeping?

Our goal is to ensure that your guests have a positive experience, and we take guest reviews seriously. We strive for excellence in our cleaning services, and if any cleanliness-related issues arise, we will address them promptly to ensure guest satisfaction.

Can you provide additional services such as laundry wash and dry for my Airbnb property?

We do offer additional services such as laundry wash and dry upon request. Let us know your specific needs, and we can discuss the availability and pricing for these services.

How can I provide you with access to my Airbnb calendar for check-in and check-out dates?

To grant us access to your Airbnb calendar, you can send us an invitation through the Airbnb platform. Once we have access, you won't need to worry about notifying us of changes in the dates. We will monitor the calendar and adjust our cleaning schedule accordingly.

What if there are last-minute changes to the check-in or check-out dates?

In the event of last-minute changes to the check-in or check-out dates, please update your Airbnb calendar as soon as possible. Our team will monitor the calendar and adjust our cleaning schedule accordingly, ensuring your property is ready for the revised dates.

Can I trust that you will be aware of any changes in the check-in and check-out dates?

Absolutely! Once we have access to your Airbnb calendar, we will proactively monitor any changes in the check-in and check-out dates. You can trust that we will stay updated and adjust our cleaning schedule accordingly, without requiring you to notify us separately.

How far in advance should I grant access to my Airbnb calendar for upcoming bookings?

It's recommended to grant us access to your Airbnb calendar as soon as possible. Ideally, providing access at least a week in advance allows us sufficient time to prepare and schedule our cleaning services accordingly.

Can I revoke access to my Airbnb calendar once the booking is complete?

Yes, you can revoke our access to your Airbnb calendar once the booking is complete. If you prefer to remove our access, simply update the calendar settings on the Airbnb platform, and we will no longer have visibility to the dates.

03.

FAQs - Airbnb property management

What does Airbnb property management entail?

Our Airbnb property management service encompasses a range of tasks, including guest communication and support, cleaning and maintenance, pricing optimization, calendar management, and financial reporting. We handle the day-to-day operations of your Airbnb rental, ensuring a seamless and hassle-free hosting experience.

What services are included in your Airbnb property management?

Our Airbnb property management services cover various aspects, including professional listing creation, pricing optimization, guest communication and support, reservation management, check-in and check-out coordination, cleaning and housekeeping, maintenance and repairs, and performance reporting. We provide end-to-end management solutions to ensure a seamless experience for both property owners and guests.

How can Airbnb property management benefit me as a property owner?

Airbnb property management offers numerous benefits for property owners, such as increased occupancy rates, optimized pricing strategies, seamless guest communication, enhanced property maintenance, timely cleaning services, and overall peace of mind. It allows you to maximize your rental income while minimizing the time and effort required to manage your property.

How do you handle guest communication and support for my Airbnb property?

As part of our Airbnb property management services, we take care of all guest communication and support. Our dedicated team ensures prompt and professional responses to inquiries, reservation confirmations, check-in instructions, and any guest issues or concerns that may arise during their stay. We aim to provide exceptional guest experiences on your behalf.

Can I still have control over pricing and availability with Airbnb property management?

Absolutely! While we provide pricing optimization recommendations based on market trends and demand, you have the final say in setting the pricing and availability of your Airbnb property. We work closely with you to align your goals and preferences, ensuring you maintain control while benefiting from our expertise.

Will you handle the cleaning and maintenance of my Airbnb property with property management?

Yes, cleaning and maintenance are integral parts of our Airbnb property management services. We coordinate regular cleaning and housekeeping to ensure your property remains in pristine condition for each guest. Additionally, we manage maintenance and repairs, addressing any issues promptly to maintain a comfortable and well-functioning space for guests.

How often do you clean the property between guest stays?

We provide thorough cleaning services between each guest stay to ensure that the property is fresh and welcoming for new arrivals. Our cleaning schedule is flexible and can be tailored to accommodate the specific needs of your Airbnb rental, including back-to-back bookings or longer gaps between stays.

What if there are issues during a guest's stay?

In the rare event that any issues arise during a guest's stay, our team is available to address them promptly. We have a network of trusted professionals who can handle maintenance and repair tasks efficiently. Our priority is to ensure that your guests have a comfortable and enjoyable stay.

Do you provide linen services for guest stays?

Yes, we offer comprehensive linen services to ensure your guests have a comfortable and enjoyable stay. Our team takes care of laundering and changing all linens, including bed sheets, pillowcases, towels, and other necessary items. We maintain a high standard of cleanliness and hygiene to provide a fresh and inviting experience for each guest.

How does the pricing structure work for Airbnb property management services?

The pricing structure for Airbnb property management services varies based on several factors, such as the size and location of the property, the range of services required, and the specific needs of the property owner. Domestic Science will provide a personalized quote tailored to your property and management requirements.

Will I still have control over my Airbnb property if I use property management services?

Absolutely! While you may delegate certain tasks to Domestic Science for efficient management, you retain full control over your Airbnb property. You will have access to the reservation details, financial information, and the ability to make important decisions regarding your property.

Can I still use my property for personal use?

Absolutely! We understand that you may want to use your property for personal purposes from time to time. Our team will work with you to block off those dates in the calendar to ensure your property is not available for bookings during your desired period.

Will Domestic Science handle issues or emergencies that arise during a guest's stay?

Yes, Domestic Science will be the main point of contact for guests in case of any issues or emergencies during their stay. We will promptly address and resolve any concerns raised by guests, ensuring a smooth and enjoyable experience for both guests and property owners.

Do I need to sign a contract for Airbnb property management?

Yes, we require a signed contract for our Airbnb property management services. The contract outlines the terms and conditions of our partnership, including the scope of services, fees, responsibilities, and any additional agreements specific to your property. We strive to maintain transparency and provide a clear understanding of our working relationship.

How do you ensure the security and safety of my Airbnb property and guests?

Security and safety are top priorities for us. We conduct thorough guest screening and verification processes to ensure responsible and respectful guests. We also provide clear and detailed check-in instructions, implement secure key exchange methods, and have protocols in place to address emergencies and guest concerns promptly.

What reports or insights will I receive regarding the performance of my Airbnb property?

As part of our Airbnb property management services, we provide regular performance reports that include key metrics such as occupancy rates, revenue generated, guest reviews, and other relevant insights. These reports help you track the success of your property and make informed decisions to optimize your rental income.

What if I have specific requirements or preferences for managing my Airbnb property?

Domestic Science is dedicated to meeting your specific requirements and preferences. We encourage open communication to understand your unique needs and tailor our services accordingly. Our goal is to provide personalized property management solutions that align with your expectations.

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